> ## Documentation Index > Fetch the complete documentation index at: https://koreai-content-gov.mintlify.site/llms.txt > Use this file to discover all available pages before exploring further. # Reports List [Back to Introduction to Reports](/ai-for-service/analytics/contact-center/reports/introduction-to-reports) Contact Center AI reports let supervisors assess agent performance against key metrics such as average handle time. Choose from the following report types: *** | Report | Description | | :- | :- | | [Agent Activity Summary Report](/ai-for-service/analytics/contact-center/reports/agent-activity-summary-report) | A daily summary of agent time by status. | | [Agent Chat Metrics Report](/ai-for-service/analytics/contact-center/reports/agent-chat-metrics-report) | A daily summary of agent performance metrics relevant to chat conversations. | | [Agent Entry Exit Summary Report](/ai-for-service/analytics/contact-center/reports/agent-entry-exit-summary-report) | The Agent Entry Exit Summary Report is a detailed report of an agent's entry and exit events. | | [Agent Group Membership Report](/ai-for-service/analytics/contact-center/reports/agent-group-membership-report) | A detailed report of an agent's group memberships. | | [Agent Login Logout Summary Report](/ai-for-service/analytics/contact-center/reports/agent-login-logout-summary-report) | A detailed report of an agent's login and logout events. | | [Agent Metrics Daily Report](/ai-for-service/analytics/contact-center/reports/agent-metrics-daily-report) | A daily summary of agent performance metrics, by channel. | | [Agent Status Detail Report](/ai-for-service/analytics/contact-center/reports/agent-status-detail-report) | Comprehensive information on all status changes that occurred within a date range. | | [Dialer Campaign History Report](/ai-for-service/analytics/contact-center/reports/dialer-campaign-history-report) | Records all dialer attempts by all agents for selected campaigns, during a time interval. | | [Interaction Details Report](/ai-for-service/analytics/contact-center/reports/interaction-details-report) | A comprehensive report covering how all interactions were processed, by whom, and their final dispositions. Includes conversation metadata excluding recordings or transcripts. | | [IVR Containment Report](/ai-for-service/analytics/contact-center/reports/ivr-containment-report) | Covers all calls made, callers identified, and per-intent data and outcomes on a daily basis. Requires predefined message tags in the bot designer. Applicable for voice calls only. | | [Queue Dispositions Report](/ai-for-service/analytics/contact-center/reports/queue-dispositions-report) | Summarizes disposition codes for interactions associated with each queue. | | [Queue Metrics Summary Report](/ai-for-service/analytics/contact-center/reports/queue-metrics-summary-report) | A daily report showing queue load and performance summary. | | [Queue Chat Metrics Interval Report](/ai-for-service/analytics/contact-center/reports/queue-chat-metrics-interval-report) | Summarizes queue performance metrics relevant to chat conversations, aggregated over configurable intervals (30-minute default). | | [Selected Hours Report](/ai-for-service/analytics/contact-center/reports/selected-hours-report) | Shows daily totals of every agent's productive hours, determined by built-in and custom statuses selected by users. | | [Total Volumes Report](/ai-for-service/analytics/contact-center/reports/total-volumes-report) | Provides comprehensive statistics on conversations including counts and duration, categorized by channel and direction, within a specified time frame. | | [Queue Metrics Interval Report](/ai-for-service/analytics/contact-center/reports/queue-metrics-interval-report) | Provides queue performance metrics at sub-daily intervals (15 minutes to 4 hours), including service level data highlighting met and unmet targets. | | [Interaction Details by Segment Report](/ai-for-service/analytics/contact-center/reports/interaction-details-by-segment) | A comprehensive report covering how all interactions were processed for each segment. | | [Skill Metrics Daily Report](/ai-for-service/analytics/contact-center/reports/skill-metrics-daily-report) | A daily summary of performance based on conversation skills, grouped by Skill and Day with no grouping by channel or direction. | | [Latency Report-BETA](/ai-for-service/analytics/contact-center/reports/latency-report) | Highlights calls exceeding a defined latency threshold, such as all calls where P90 end-to-end latency is greater than 500 ms. | | [Agent Response Usage Report](/ai-for-service/analytics/contact-center/reports/agent-response-usage-report) | Tracks how many times agents used each standard response and secure form over a selected date range. | *** This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.